(FAQs) Frequently Asked Questions

Key Frequently Asked Questions

  • PostmanPet was established to provide an affordable alternative without price volatility in the market to better serve pet owners looking for pet related services. Adding on, PostmanPet is tailored for pet owners by providing various extra services to our customer’s furkids, ensuring a fun and comfortable experience for both the owner and their furchildren!

  • Our Pet Taxi pricing goes by a Distance Pricing scheme with no demand surcharge. The pricing table is as follows:

    Transportation Base: $12

    First 15km: $1.20/km

    Next 10km: $1.05/km

    Thereafter km: $0.95/km

    *Distance of route will follow Google Maps shortest route from customer pickup point to dropoff point.

    *If you wish to book us, please contact us via Phone, +65 9627 7386. We are available on Whatsapp and Telegram as well. You can drop us an Email too at info@postmanpetsg.com.

  • Yes! Our Pet Taxi provides extra complimentary services as follows:

    1. Pet Cover for dogs

    2. Dog bed and pillow - If required by customer

    3. Pee Pads

    4. Tissues, napkins, wet-wipes and other “cleaning and sanitary” products

    5. Free complimentary treats

    *All rides will be sanitized after a pet taxi booking to ensure a safe and clean ride for all other pet families booking our pet taxi service next.

  • PostmanPet would be operating from 9am to 9pm, Monday to Sunday. However, we do accept bookings outside operating hours but do note that extra fees will be included.

PMPRide Related FAQs

  • On our website

    1. Whatsapp or Telegram us on +65 8323 1785 to send us your booking requirements. Customers can also email us at info@postmanpetsg.com

    2. Inform us on the information from Pick up location, Drop Off location, Time of Pickup and other information you wish to let us know

    3. We will calculate the distance pricing of the ride for you based on Google Maps shortest route.

    4. Once both parties have agreed on the distance pricing, the ride has been successfully booked.

    There you go! You have successfully booked your friendliest Pet Taxi Service, PostmanPet!

  • Upon booking confirmation, we will inform you via the channel you have booked us on the details of your driver - Driver Contact, Model/Make of Vehicle and License Plate Number. You can contact the driver via phone once the information have been released by us to you.

    On top of that, 30 minutes prior to your pickup time once booked, our driver will contact you via Whatsapp or SMS to let you know again and double confirm the Model/Make of the car and the license plate of the vehicle.

  • Cancellations made 12 hours or more in advance of your booking time slot will receive a 100% refund. Cancellations made within 12 hours will not receive a refund

  • Good News, there will be no additional charges (Unless stated otherwise).

  • First come first serve basis. Therefore, once your schedule is confirmed, you should proceed to make a booking with us. Transport can be booked on the day subject to availability.

  • There will not be any additional charges involved. However, the cancellation policy still applies.

  • Please check your belongings before leaving. However, if it happens, please call our hotline and we will assist you accordingly. Please note that we are not liable for any lost item.

  • It is not mandatory for your pet to be caged.

  • Please contact us to see if we can accommodate them.

  • Please try to ensure that your pets have already defecated and urinated prior to the Pet Taxi Booking so as to best prevent “unpleasant” factors to the ride.

    However, please also note that we provide cleaning and sanitation products for your pets should any of the aforementioned happen during our ride!

  • While we focus on dogs and cats. However, you may contact us to see if we can accommodate any other pets.

  • No problem! We are here to help, please contact us and we will try our best to tailor to any needs.

  • Yes, after every trip, we will clean and sanitize the whole car to ensure that our next customer has a safe and comfortable ride.

  • Definitely, you are always welcomed to ride with your pets.

  • PostmanPet operation hours are 6.30am to 9pm. In between those timings, if the timing slot is missing, it means that the slot has already been fully booked.

PMPWalk Related FAQs

  • The purpose of the introduction walk is to

    1. Set up opportunity for you and your pet(s) to meet your pet walker. It is important that a bond is established between you and your pet walker as well as between the walker and the pet(s) he will be caring for.

    2. For you to explain pet(s) routines or habits that might arise while walking

    3. For you to clarify any doubts that may not have been covered or unclear and to make sure both parties are the right fit.

  • PMP Walk would be operating from 12pm to 10pm, Tuesday to Sunday

  • Rest day best day

  • First come first serve basis. Therefore, once your schedule is confirmed, you should proceed to make a booking with us. Walks can be booked on the day subject to availability.

  • We do take last minute bookings if we have walkers available. However, please do factor in time for our walkers to travel to your location.

    We do NOT accept any last-minute service for our new clients as we still require an introductory walk.

  • First 30 minutes $30, subsequent 10 minutes $8

  • Good News, there will be no additional charges even during public holidays (Unless stated otherwise).

  • On our website

    Whatsapp or Telegram us on +65 9627 7386 to send us your booking requirements. Customers can also email us at info@postmanpetsg.com

    Inform us on the information from Walk Pickup location, Time of Walk Booking and other information you wish to let us know

    Once both parties have agreed on the distance pricing and payment has been made, the walk has been successfully booked.

    There you go! You have successfully booked your friendliest Pet Walker!

  • Upon booking confirmation, we will inform you via the channel you have booked us on the details of your Walker – Walker Name and Contact. You can contact the walker via phone once the information have been released to you.

  • There will not be any additional charges involved. However, the cancellation policy still applies.

  • Cancellations made 12 hours or more in advance of your booking time slot will receive a 100% refund. Cancellations made within 12 hours will not receive a refund

  • Please contact us to see if we can accommodate

  • Please ensure that your dog is being leashed and prepare some tissues and plastic bags.

  • While we focus on dogs. However, you may contact us to see if we can accommodate any other pets.

  • No problem! We are here to help, please contact us and we will try our best to tailor to any needs.

  • PMP Walks operation hours are 12pm to 10pm. In between those timings, if the timing slot is missing, it means that the slot has already been fully booked.

  • While we try to assign the same walker for every of your walks, there may be times when our walker is too busy for your scheduled timing. Rest assured that we work in teams and communicate often with each other, so all information is passed onto each walker that is walking your pets. We will also update your information in our system as well regularly as well.

    If you prefer a particular walker to walk your pet, please book as early as possible and state his name on the booking form.

  • YES! For the safety of your dog and the surrounding, all our walks are to be performed with leashes on, even if your dog if off-leashed trained.

  • During a rain, we will walk your dog to the nearest shelter to wait for the rain to pass. We will not charge extra if the walk is taking longer than usual due to bad weathers.

    During extreme temperatures, we will keep our walks brief and have multiple breaks in between to ensure that your dogs are not being over exposed and suffer from heat injuries.

  • While we do not actively look for other dogs to socialise with during the walk, if your dog approaches other dogs to play/socialise with, we do not stop them as we understand the importance of being sociable.

  • Sure! However, we will need to charge extra for the transportation

  • Unfortunately, not! Please provide your own equipment and supplies that will be used during the pet walk.

Payment Related FAQs

  • Payment can be made via a Bank Transfer or a UEN PayNow. Once ride has been confirmed, we will send you our UEN PayNow Number.

  • We will inform you once we have received your payment and proceed to lock in the ride in our booking calendar.